Outage in Ada
Salesforce Live Agent Handoff Disconnections
Resolved MinorIncident Report
Summary AI Generated
Ada's Salesforce Live Agent integration experienced unexpected mid-conversation disconnections for users connected to live agents. The issue lasted approximately 50 minutes before engineers identified the root cause and deployed a fix. The incident was resolved after a short monitoring period confirmed the fix was effective.
We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users
who are connected to a live agent may be unexpectedly disconnected mid-conversation
Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they
become available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/07/2026 01:33PM
This incident has been resolved.
MONITORING
5 days ago - at 09/07/2026 01:27PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 09/07/2026 12:45PM
We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users
who are connected to a live agent may be unexpectedly disconnected mid-conversation
Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they
become available.
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