Outage in Ada
Investigating issues with Ada Voice service on US and Maple Clusters
Resolved MajorIncident Report
Summary AI Generated
Ada Voice services on the US and Maple clusters experienced a major outage lasting approximately 1.5 hours, causing AI Agents to trigger Emergency Handoffs for users interacting with Voice bots. The root cause was identified as an outage with an upstream voice provider. The incident was resolved on September 1, 2026, at 2:05 PM ET.
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/01/2026 06:05PM
This incident has been resolved.
MONITORING
11 days ago - at 09/01/2026 06:02PM
We are continuing to monitor for any further issues.
MONITORING
11 days ago - at 09/01/2026 05:20PM
We will monitor the upstream provider for changes.
IDENTIFIED
11 days ago - at 09/01/2026 05:20PM
Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
INVESTIGATING
11 days ago - at 09/01/2026 05:07PM
We are continuing to investigate this issue.
INVESTIGATING
11 days ago - at 09/01/2026 04:37PM
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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