Outage in Ada
Investigating issues with Analytics - AR not populating for US1 cluster bots
Resolved MajorIncident Report
Summary AI Generated
Ada's Analytics Dashboard experienced a major incident where the Automated Resolution (AR) statistic failed to populate for US1 cluster bots in both the MCP and dashboard views. The issue was identified and a fix was implemented within approximately 23 minutes of identification, with the incident fully resolved after 1.2 hours total.
Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 10/02/2026 06:34PM
This incident has been resolved.
MONITORING
about 5 hours ago - at 10/02/2026 06:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 6 hours ago - at 10/02/2026 05:47PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 6 hours ago - at 10/02/2026 05:24PM
Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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