Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in Ada

Degradation in Salesforce Messaging Integration performance

Resolved Minor
February 05, 2026 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.
Components affected
Ada Zendesk Integration

Need to monitor Ada outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/05/2026 08:30PM

This incident has been resolved.

INVESTIGATING 9 days ago - at 02/05/2026 08:00PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/05/2026 07:30PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/05/2026 06:44PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/05/2026 06:16PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/05/2026 05:40PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 02/05/2026 04:50PM

We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.

Latest Ada outages

New connection or reconnection to Zendesk messaging not available right now - 6 days ago
Degradation in Zendesk Messaging handoff integrations - 12 days ago
Degradation in Salesforce Messaging Integration performance - 14 days ago
Investigating issues with Ada Dashboard - 15 days ago
Incident with the Voice channel - 23 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook