Outage in Ada

Azure PTU failing midstream causing handoffs in the Unified Reasoner

Resolved Major

March 05, 2026 - Started 1 day ago - Lasted 14 minutes
Official incident page

Incident Report

Summary AI Generated

Azure PTU failures caused increased handoffs across all clusters in Ada's Unified Reasoner service, affecting conversations using this feature. The issue was identified as originating from an upstream service provider and lasted 14 minutes. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Issue: We are seeing an increase of handoffs across all clusters due to an upstream service provider. Who it affects: Conversations using the Unified Reasoner.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/06/2026 12:03AM

This incident has been resolved.

MONITORING 1 day ago - at 03/06/2026 12:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 03/05/2026 11:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 03/05/2026 11:51PM

Issue: We are seeing an increase of handoffs across all clusters due to an upstream service provider.
Who it affects: Conversations using the Unified Reasoner.

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