Outage in Ada
Message processing errors
Resolved MajorIncident Report
Summary AI Generated
Ada's AI agents experienced message processing errors for 51 minutes, preventing them from responding to user messages. Users on the web channel encountered "Failed to send message. Tap to retry." error messages when attempting to communicate with the chat client. The issue was identified, fixed, and resolved after monitoring confirmed the solution was effective.
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
Components affected
Ada Chat ClientTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/05/2026 09:50PM
This incident has been resolved.
MONITORING
24 days ago - at 05/05/2026 09:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
24 days ago - at 05/05/2026 09:12PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 05/05/2026 09:01PM
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
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Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Investigating issues with Ada Voice service - 28 days ago
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