Check if Ada Chat Client is down, official outages, user-reported issues, and outages map.
Ada Chat Client is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 45 incidents for Ada Chat Client since started monitoring Ada status in October 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Ada Chat Client outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 24, 2025 10:14 AM EDT | 
                                              
                                                Major
                                              
                                             We're currently investigating reports of the chat window being unavailable to end users. The repo...
                                             | about 2 hours | 
| Oct 20, 2025 05:57 AM EDT | 
                                              
                                                Major
                                              
                                             Our investigation is ongoing. We have determined that several core Ada services are currently aff...
                                             | about 15 hours | 
| Oct 18, 2025 09:56 PM EDT | 
                                              
                                                Minor
                                              
                                             We are experiencing degraded performance in chat services due to an upstream provider issue. Our ...
                                             | about 7 hours | 
| Oct 18, 2025 08:54 PM EDT | 
                                              
                                                Minor
                                              
                                             Some customers are experiencing latency with our chat services. This is affecting some chatters i...
                                             | 13 minutes | 
| Sep 23, 2025 12:04 PM EDT | 
                                              
                                                Minor
                                              
                                             Issue: Chatters may experience latency in their interactions with Ada bots. This includes sending...
                                             | about 1 hour | 
| Sep 19, 2025 12:52 PM EDT | 
                                              
                                                Minor
                                              
                                             Some AI Agents are experiencing issues retrieving coaching. This is affecting some chatters inter...
                                             | 15 minutes | 
| Jul 04, 2025 03:02 PM EDT | 
                                              
                                                Major
                                              
                                             Issue: We're seeing an increase in latency for chats in the us cluster. Chatters will notice a de...
                                             | about 1 hour | 
| Jun 19, 2025 09:39 AM EDT | 
                                              
                                                Minor
                                              
                                             
                                              Links shared by the AI agent are attempting to open within the chat frame, resulting in a ‘refuse...
                                             We are currently investigating this issue.
                                             | 23 minutes | 
| Jun 09, 2025 10:37 PM EDT | 
                                              
                                                Minor
                                              
                                             Some customers are experiencing issues with our chat services. Chatters interacting with AI Agent...
                                             | 36 minutes | 
| Jun 06, 2025 09:23 AM EDT | 
                                              
                                                Major
                                              
                                             A number of knowledge articles from external sources (ex. Zendesk and Salesforce) are not being s...
                                             | about 16 hours | 
 
    See what users are saying about Ada Chat Client issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Chat Client is a component of Ada that facilitates real-time messaging and communication between users within the platform.
Monitoring Ada since October 2022
Chat Client is part of Ada. Check the Ada's status.
14 incidents in 2025
Ada Chat Client isn't down. You can check Ada Chat Client status and incident details on the top of the page. IsDown continuously monitors Ada Chat Client official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Ada Chat Client is currently operational. You can check Ada Chat Client status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Ada Chat Client being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Ada Chat Client official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Ada Chat Client last outage was on October 24, 2025 with the title "Chat widget unavailable"
IsDown and DownDetector help users determine if Ada is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ada's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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