Outage in Ada

Increased Latency in Chat Sessions

Resolved Major
July 04, 2025 - Started 26 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Issue: We're seeing an increase in latency for chats in the us cluster. Chatters will notice a delay in sending and receiving messages. Who it affects: We've idenfitied that the issue affects AI agents found in our US cluster. You can determine if your AI agent is affected via the url address used to access the admin dashboard. Those following the format "https://[bot-handle].ada.support" will fall into this category.
Components affected
Ada Chat Client
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 07/04/2025 08:26PM

This incident has been resolved.

MONITORING 26 days ago - at 07/04/2025 07:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 07/04/2025 07:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 26 days ago - at 07/04/2025 07:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 26 days ago - at 07/04/2025 07:02PM

Issue: We're seeing an increase in latency for chats in the us cluster. Chatters will notice a delay in sending and receiving messages.

Who it affects: We've idenfitied that the issue affects AI agents found in our US cluster. You can determine if your AI agent is affected via the url address used to access the admin dashboard. Those following the format "https://[bot-handle].ada.support" will fall into this category.

Latest Ada outages

Latency incident with generative and declarative - 3 days ago
Links shared by the AI agent are attempting to open within the chat frame, resulting in a ‘refused to connect’ error. - about 1 month ago
Voice Channel Unavailable in some ai agents - about 2 months ago
Increased Latency in Ai Agent Performance - about 2 months ago
Increased Latency in Ai Agent Performance - about 2 months ago

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