Outage in Ada
Handoff Failing
Resolved MajorIncident Report
Summary AI Generated
Ada experienced a handoff failure incident affecting the Zendesk Integration, where a subset of users were unable to complete handoffs. The issue was later identified to have limited scope with most clients unaffected. The incident was resolved after 1.3 hours with a fix implemented and monitored.
We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
Components affected
Ada Zendesk IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/26/2026 10:15PM
The incident has been resolved
MONITORING
3 days ago - at 05/26/2026 10:14PM
A fix has been implemented and we are monitoring the results
IDENTIFIED
3 days ago - at 05/26/2026 10:10PM
We’ve identified that the scope was much more limited, and most clients have not been affected.
INVESTIGATING
3 days ago - at 05/26/2026 10:00PM
We are continuing to investigate this issue
INVESTIGATING
3 days ago - at 05/26/2026 09:29PM
We are continuing to investigate this issue
INVESTIGATING
3 days ago - at 05/26/2026 08:58PM
We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
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