Ada experienced a delay in the conversation view where new conversations took 5-10 minutes to appear in the dashboard instead of loading immediately. The issue affected the dashboard component and lasted 1.7 hours before being resolved. A fix was implemented and monitored until the incident was fully resolved.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
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