Outage in Ada
Investigating issues with Ada Chat services
Resolved MajorIncident Report
Summary AI Generated
Ada's chat services experienced a major outage where chat widgets failed to load for customers interacting with Ada bots, specifically affecting AI Agents on the US2 cluster. The issue was identified and resolved with a fix implementation after 1.9 hours of downtime.
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Components affected
Ada Chat ClientTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/22/2026 12:22AM
This incident has been resolved.
MONITORING
8 days ago - at 05/21/2026 10:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 05/21/2026 10:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 05/21/2026 10:33PM
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
INVESTIGATING
8 days ago - at 05/21/2026 10:28PM
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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