Outage in Ada
Links shared by the AI agent are attempting to open within the chat frame, resulting in a ‘refused to connect’ error.
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Ada Chat ClientTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/19/2025 02:01PM
The issue has been resolved
IDENTIFIED
11 months ago - at 06/19/2025 01:40PM
We have identified the root cause and are deploying a fix.
INVESTIGATING
11 months ago - at 06/19/2025 01:39PM
We are currently investigating this issue.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
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