Outage in Ada

Investigating issues with Ada Chat services in EU

Resolved Minor

June 10, 2025 - Started 9 months ago - Lasted 36 minutes
Official incident page

Incident Report

Some customers are experiencing issues with our chat services. Chatters interacting with AI Agents on the EU cluster may experience slow or no response. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Components affected

Ada Chat Client

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 06/10/2025 03:11AM

This incident has been resolved.

MONITORING 9 months ago - at 06/10/2025 02:44AM

AI Agents on the EU cluster are operational. We will continue to monitor.

INVESTIGATING 9 months ago - at 06/10/2025 02:37AM

Some customers are experiencing issues with our chat services. Chatters interacting with AI Agents on the EU cluster may experience slow or no response.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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