Outage in Ada
New connection or reconnection to Zendesk messaging not available right now
Resolved MinorIncident Report
We are currently investigating this issue.
If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.
Components affected
Ada Zendesk IntegrationNeed to monitor Ada outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 02/08/2026 10:04PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 02/08/2026 08:03PM
The issue has been identified, and Zendesk is actively working toward a resolution.
INVESTIGATING
6 days ago - at 02/08/2026 05:17PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 02/08/2026 05:16PM
We are currently investigating this issue.
If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.
Latest Ada outages
Degradation in Zendesk Messaging handoff integrations - 12 days ago
Investigating issues with Ada Dashboard - 14 days ago
Incident with the Voice channel - 23 days ago
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