Outage in Adaptavist

Script executions that are run as addon user are failing

Resolved Major
February 26, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Script executions that should run as addon user are failing. This affects post functions as well. Workflow rules like post functions, conditions and validators cannot be accessed for modification, and some of them are not running.
Components affected
Adaptavist ScriptRunner Service Adaptavist ScriptRunner Service
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/26/2025 09:59AM

Services are back to normal operations.

MONITORING 8 months ago - at 02/26/2025 09:38AM

We've deployed a stable version of the service. Scripts are running again and post functions can be edited and will execute correctly.

IDENTIFIED 8 months ago - at 02/26/2025 09:31AM

We're redeploying a stable version of the affected service.

INVESTIGATING 8 months ago - at 02/26/2025 09:30AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 02/26/2025 09:07AM

Script executions that should run as addon user are failing.

This affects post functions as well. Workflow rules like post functions, conditions and validators cannot be accessed for modification, and some of them are not running.

Latest Adaptavist outages

JCMA migrations reporting fialing on ScriptRunner side and reporting as 0% progress to customers - 16 days ago
All in app documentation links are not working - 23 days ago
Behaviours installation intermittently failing - 2 months ago
Latest behaviours logs not loading. - 2 months ago
ScriptRunner intermittent event triggered executions - 2 months ago

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