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Outage in Adaptavist

Error: "Something went wrong" - ScriptRunner for Jira Cloud & Enhanced Search won't open

Resolved Major
July 25, 2025 - Started 9 months ago - Lasted 3 days
Official incident page

Incident Report

ScriptRunner and Enhanced Search are not laoding on customer instances and customers cannot access the user interfaces. This affects the UI but background processes like Script Listeners, Post Functions, and fylter syncing continue to work normally.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/28/2025 08:47AM

ScriptRunner user interface is loading as expected for all customers after an update was rolled out starting on Friday July 25th.

MONITORING 9 months ago - at 07/25/2025 11:54AM

We have a new minor version upgrade of the app rolling out via Atlassian's Marketplace and affected customers should see the issue automatically rectifying.
If you require access to ScriptRunner urgently you can expedite the update by navigating to Apps -> Manage Apps and clicking the update button on the ScriptRunner listing.

IDENTIFIED 9 months ago - at 07/25/2025 11:10AM

We have identified the issue, and we are working on rolling out a fix. Affected customers are still not able to access ScriptRunner's user interface but background scripts are working as expected.

INVESTIGATING 9 months ago - at 07/25/2025 09:44AM

ScriptRunner and Enhanced Search are not laoding on customer instances and customers cannot access the user interfaces. This affects the UI but background processes like Script Listeners, Post Functions, and fylter syncing continue to work normally.

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