Outage in Adaptavist

A number of proxy requests in US are failing due to an issue with infrastructure

Resolved Major
July 30, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

A number of proxy requests in US are failing due to an issue with infrastructure
Components affected
Adaptavist Enhanced Search Services Adaptavist ScriptRunner Service Adaptavist ScriptRunner Service
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/30/2025 01:57PM

Rolling back the affected service fixed the issue. Number of healthy requests is back to the expected levels.

Sorry for any inconvenience caused.

MONITORING 4 days ago - at 07/30/2025 12:42PM

We believe that the issues with the underlying infrastructure are now fixed. We will continue to monitor the situation until we are confident that the issue is permanently resolved.

MONITORING 4 days ago - at 07/30/2025 12:30PM

We are still actively monitoring the situation and deploying another potential fix to further improve the health of the underlying infrastructure.

MONITORING 4 days ago - at 07/30/2025 12:13PM

We increased our infrastructure resources and we are monitoring

IDENTIFIED 5 days ago - at 07/30/2025 11:54AM

This incident also affects EU customers.

IDENTIFIED 5 days ago - at 07/30/2025 11:40AM

A number of proxy requests in US are failing due to an issue with infrastructure

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Delays in issue syncing meaning some filter results may be out of date - 19 days ago
Filter syncing maybe delayed for ScriptRunner customers - 24 days ago
Filters in Enhanced Search standalone are synced less frequently than usual - about 1 month ago

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