Outage in Adaptavist

Incident with the SR Confluence Cloud Script Listener Service

Resolved Minor
October 22, 2025 - Started 13 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue with the Script Listener service that is related to an incident with Atlassian's Confluence Webhooks not being delivered. Due to this degradation in the delivery of Webhooks, Script Listeners may not be triggered as a result of this. We are currently monitoring the incident and will post a further update here once we have more information. We apologize for any inconvenience caused.
Components affected
Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 10/22/2025 10:21PM

Atlassian has deployed a fix to mitigate the webhooks problem, and we've verified that the Script Listener service is now operating normally. If your Script Listener did not work between 01:00 and 20:47 UTC on October 22, 2025, it was likely affected by this incident.

IDENTIFIED 13 days ago - at 10/22/2025 09:45PM

Atlassian has identified the issue causing Confluence webhooks to not be delivered and is testing a fix internally.

INVESTIGATING 13 days ago - at 10/22/2025 03:33PM

We have identified an issue with the Script Listener service that is related to an incident with Atlassian's Confluence Webhooks not being delivered.

Due to this degradation in the delivery of Webhooks, Script Listeners may not be triggered as a result of this.

We are currently monitoring the incident and will post a further update here once we have more information.

We apologize for any inconvenience caused.

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