Outage in Adaptavist

Unable to load the SR portal

Resolved Minor

November 19, 2025 - Started 5 months ago - Lasted about 19 hours
Official incident page

Incident Report

We have received reports that the Script Runner portal is failing to load. We are currently investigating

Components affected

Adaptavist ScriptRunner Service Adaptavist Enhanced Search Services Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/20/2025 11:15AM

We are confident that the issues experienced with using ScriptRunner Cloud apps yesterday are now resolved, so we are closing this incident. If you experience any further issues then please get in touch with our team.

MONITORING 5 months ago - at 11/20/2025 09:11AM

We are continuing to monitor system health after yesterday's issues with using the ScriptRunner Cloud applications. We will post further updates here when we are confident that the issues have been resolved.

MONITORING 5 months ago - at 11/19/2025 08:54PM

We are continuing to monitor the situation to see if it remains stable.

MONITORING 5 months ago - at 11/19/2025 05:26PM

We are continuing to monitor the situation.

MONITORING 5 months ago - at 11/19/2025 04:41PM

We have implemented a fix and the portal should now load as expected. We will continue to monitor the situation

INVESTIGATING 5 months ago - at 11/19/2025 03:59PM

We have received reports that the Script Runner portal is failing to load. We are currently investigating

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