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Outage in Adaptavist

Scripts using Saved Script fail to execute

Resolved Minor
December 03, 2025 - Started 5 months ago - Lasted 2 days
Official incident page

Incident Report

ScriptRunner scripts using Saved Scripts from Script Manager are experiencing failures to download the Saved Scripts resulting in failures to run the script. It affects ScriptRunner config importing Saved Scripts as well as config pointing directly to saved scripts.
Components affected
Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2025 11:45AM

All script using saved scripts from Script Manager are now working as expected.

MONITORING 5 months ago - at 12/04/2025 10:53AM

We have deployed a fix to the scripts execution process to allow for more robust access to the Saved Scripts from the execution environment.

IDENTIFIED 5 months ago - at 12/04/2025 10:49AM

We have identified an issue with the access to Saved Scripts from the execution environment

INVESTIGATING 5 months ago - at 12/03/2025 04:08PM

ScriptRunner scripts using Saved Scripts from Script Manager are experiencing failures to download the Saved Scripts resulting in failures to run the script. It affects ScriptRunner config importing Saved Scripts as well as config pointing directly to saved scripts.

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