Outage in Adaptavist

Some customer scripts failed to execute in US region

Resolved Major
December 18, 2025 - Started 28 days ago - Lasted about 21 hours
Official incident page

Incident Report

Some customer scripts are not running in the US region. This occurred between 19:00 and 21:50.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/19/2025 03:53PM

We have identified the issue and released a fix. Apologies for the inconvenience

MONITORING 27 days ago - at 12/19/2025 03:19PM

All scripts are back to running as usual. We have introduced changes to our distributed cache system and scaled up to improve the availability.

INVESTIGATING 27 days ago - at 12/19/2025 11:53AM

Some customer scripts are not running in the US region.
This occurred between 19:00 and 21:50.

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