Outage in Adaptavist
Some customer scripts failed to execute in US region
Resolved MinorIncident Report
A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 12/31/2025 03:10PM
We’re confident the ScriptRunner Cloud issues are now resolved, so we’re closing this incident. If you experience any further issues, please contact our team. Apologies for the inconvenience
MONITORING
16 days ago - at 12/30/2025 12:33PM
All scripts are now running as normal.
We've implemented a fix that improves our fallback behaviour in the distributed cache system.
IDENTIFIED
16 days ago - at 12/30/2025 09:58AM
We have identified the issue and we are deploying a patch
INVESTIGATING
16 days ago - at 12/30/2025 09:54AM
A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.
Latest Adaptavist outages
Lifetenant service failure due to unhealthy host - 1 day ago
Some customer scripts may fail to execute in US region - 16 days ago
Some customer scripts failed to execute in US region - 28 days ago
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