Outage in Adaptavist
Some customer scripts failed to execute in US region
Resolved MinorIncident Report
A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/31/2025 03:10PM
We’re confident the ScriptRunner Cloud issues are now resolved, so we’re closing this incident. If you experience any further issues, please contact our team. Apologies for the inconvenience
MONITORING
4 months ago - at 12/30/2025 12:33PM
All scripts are now running as normal.
We've implemented a fix that improves our fallback behaviour in the distributed cache system.
IDENTIFIED
4 months ago - at 12/30/2025 09:58AM
We have identified the issue and we are deploying a patch
INVESTIGATING
4 months ago - at 12/30/2025 09:54AM
A minority of customer scripts didn't run in the US region.
This occurred between 12:30 and 16:30 on 29th December.
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