Outage in Adaptavist
Disabled ScriptRunner validators/conditions enforced again
Major
October 09, 2026 - Started 8 days ago
Official incident page
Official incident page
Incident Report
We have identified the root cause of an issue with the Workflow Rules service, causing validators and conditions that are disabled in ScriptRunner to be enforced by Jira again after a workflow is edited and published.
Workaround: in ScriptRunner → Workflows, Enable and then Disable the affected rule again, or delete it. This does not affect other rules.
Our engineering team is working with Atlassian on a fix and preparing a correction for rules already affected.
We’ll provide an update shortly.
We apologise for any inconvenience caused and thank you for your patience.
Components affected
Adaptavist ScriptRunner ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 21 hours ago - at 10/16/2026 01:38PM
A fix has been released that prevents this issue from occurring on workflows going forward. Rules that were already affected prior to the fix remain in a broken state, and we're continuing to work with Atlassian to identify the complete list of impacted customers
IDENTIFIED
5 days ago - at 10/12/2026 04:08PM
Updated: We are actively working with Atlassian on a fix. The workaround below still applies. We apologise for any inconvenience and thank you for your patience.
IDENTIFIED
5 days ago - at 10/12/2026 03:57PM
Edit: this update was posted incorrectly and has now been removed
IDENTIFIED
8 days ago - at 10/09/2026 06:43PM
We have identified the root cause of an issue with the Workflow Rules service, causing validators and conditions that are disabled in ScriptRunner to be enforced by Jira again after a workflow is edited and published.
Workaround: in ScriptRunner → Workflows, Enable and then Disable the affected rule again, or delete it. This does not affect other rules.
Our engineering team is working with Atlassian on a fix and preparing a correction for rules already affected.
We’ll provide an update shortly.
We apologise for any inconvenience caused and thank you for your patience.
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