Outage in Adaptavist

ScriptRunner Admin Pages Not Loading For Some Customers

Resolved Major

October 12, 2026 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

ScriptRunner's Connect admin pages failed to load for a subset of customers, affecting the ScriptRunner Service and Enhanced Search Services for approximately 4 hours. During the incident, a workaround was available by accessing the Forge ScriptRunner admin pages via the Apps sidebar. A fix was implemented and the incident was fully resolved.

We've identified an issue where admin pages are not loading for a subset of customers, we are investigating a fix for this now Apologies for any inconvenience caused

Components affected

Adaptavist ScriptRunner Service Adaptavist Enhanced Search Services Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 10/12/2026 01:47PM

This incident has been resolved.

MONITORING 5 days ago - at 10/12/2026 01:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 10/12/2026 10:27AM

We have identified the root cause, the issue only affects connect admin pages

We have identified the root cause: this issue only affects the Connect admin pages.

Workaround:
Please use the Forge ScriptRunner admin pages instead. You can access them via the Apps sidebar:
1. In the sidebar, select the top ScriptRunner app.
2. Look for the Forge admin pages, which feature a cog icon to the left of each page name.

INVESTIGATING 5 days ago - at 10/12/2026 09:57AM

We've identified an issue where admin pages are not loading for a subset of customers, we are investigating a fix for this now

Apologies for any inconvenience caused

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