Outage in Adaptavist
Behaviours fail to load due to payload size exceeding Forge 5MB response limit
Resolved MinorIncident Report
Summary AI Generated
A bug in Adaptavist's ScriptRunner service caused the Behaviours list to fail to load for a small number of customers, triggered by response payloads exceeding Forge's 5MB limit. The issue lasted approximately 45 hours before a fix was deployed on October 14, 2026, with full resolution confirmed the following day on October 15, 2026.
We have identified the cause of the issue with Behaviours causing the Behaviours list to not load for a small number of customers.
We are currently working on creating a fix for the issue and will post a further update for this issue once a fix has been deployed.
Components affected
Adaptavist ScriptRunner ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/15/2026 07:30AM
Our monitoring has now confirmed that the incident has been resolved and that the behaviours list is loading as normal again.
We apologise for any inconvenience caused.
MONITORING
3 days ago - at 10/14/2026 10:05AM
We have deployed a fix to resolve the issue and will continue to monitor our services to ensure the incident is fully resolved.
We apologise for any inconvenience caused.
IDENTIFIED
3 days ago - at 10/14/2026 09:17AM
The root cause of this incident has been identified, and a fix soon will be deployed.
IDENTIFIED
4 days ago - at 10/13/2026 10:26AM
We have identified the cause of the issue with Behaviours causing the Behaviours list to not load for a small number of customers.
We are currently working on creating a fix for the issue and will post a further update for this issue once a fix has been deployed.
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