Outage in Addigy
Issue affecting Apple Push Notification service (APNs) certificates
Resolved MinorIncident Report
Summary AI Generated
A bug in Addigy's MDM service caused a "Certificate Signature Verification failed" error when customers attempted to create or renew Apple Push Notification service (APNs) certificates through the Apple portal. Already-enrolled devices were unaffected; only new certificate creation and renewals were blocked. The issue was resolved within 55 minutes — customers must download a fresh AddigyCSR.plist file from their Addigy instance before uploading to Apple's APNs portal, as older files will not work.
We are aware of an issue affecting Apple Push Notification service (APNs) certificates. Customers attempting to create or renew a push certificate through the Apple portal may see a “Certificate Signature Verification failed” error.
We have identified the cause and a fix is in progress. Existing enrolled devices are not affected. This impacts new push certificate creation and renewals only.
If you are blocked by this, please open a support ticket at support@addigy.com so we can track your case. We will post an update here as soon as the fix is confirmed.
Components affected
Addigy MDM ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/03/2026 04:54PM
This issue has been resolved. To create or renew your push certificate, first download a fresh AddigyCSR.plist from your Addigy instance, then upload it to Apple’s APNs portal. An older AddigyCSR.plist file will not work. If you still see errors after using a newly downloaded file, please open a support ticket and we will assist.
IDENTIFIED
19 days ago - at 08/03/2026 04:01PM
We are aware of an issue affecting Apple Push Notification service (APNs) certificates. Customers attempting to create or renew a push certificate through the Apple portal may see a “Certificate Signature Verification failed” error.
We have identified the cause and a fix is in progress. Existing enrolled devices are not affected. This impacts new push certificate creation and renewals only.
If you are blocked by this, please open a support ticket at support@addigy.com so we can track your case. We will post an update here as soon as the fix is confirmed.
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