Outage in AdvancedMD

Zoom outage impacting Telehealth appointments

Resolved Major
April 16, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Zoom, our third-party partner, is experiencing a major outage. This issue is preventing users from joining their telehealth appointments. Our Incident Managers will provide updates as more information becomes available.
Components affected
AdvancedMD Telehealth
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2025 09:34PM

This incident has been resolved.

MONITORING 16 days ago - at 04/16/2025 08:40PM

Zoom has reported experiencing domain name resolution issues on the zoom.us domain. They have implemented a fix and say services are returning to normal. If users are still experiencing the issue when connecting to Zoom, please try rebooting your computer to resolve any DNS issues.

INVESTIGATING 16 days ago - at 04/16/2025 07:28PM

Zoom, our third-party partner, is experiencing a major outage. This issue is preventing users from joining their telehealth appointments. Our Incident Managers will provide updates as more information becomes available.

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