Outage in AdvancedMD

Degraded Client Services Support: Degraded Phone and Chat Capabilities

Resolved Minor

July 16, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can submit a case an online case through https://www.advancedmd.com/support/.

Components affected

AdvancedMD Client Services Support

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/16/2025 03:41PM

Our third-party communications partner has restored access to the impacted services. Phone and chat support are now fully functional.

INVESTIGATING 9 months ago - at 07/16/2025 01:24PM

Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available.

As a workaround, users can submit a case an online case through https://www.advancedmd.com/support/.

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