Outage in AEserver

DNS Management Partial Outage

Resolved Minor

July 04, 2025 - Started 7 months ago - Lasted about 16 hours
Official incident page

Incident Report

DNS Management Partial Outage Scope: DNS record updates and saves for domains using our internal name servers (dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com) are currently failing. Cause: Our backend DNS provider is experiencing service issues that prevent commit-through of new or modified records. Impact: Affected: Attempts to add, modify, or delete DNS records will not persist. Unaffected: Existing DNS resolution continues to function normally. Current Status: Provider is aware of the problem and actively working on a remediation. Next Update: We’ll post another status update as soon as we have more information or the issue is resolved.

Components affected

AEserver DNS

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/04/2025 11:55PM

This incident has been resolved.

MONITORING 7 months ago - at 07/04/2025 06:03PM

A fix has been implemented and we are watching the effect on the DNS system.

IDENTIFIED 7 months ago - at 07/04/2025 01:51PM

DNS Management Partial Outage

Scope: DNS record updates and saves for domains using our internal name servers (dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com) are currently failing.

Cause: Our backend DNS provider is experiencing service issues that prevent commit-through of new or modified records.

Impact:

Affected: Attempts to add, modify, or delete DNS records will not persist.

Unaffected: Existing DNS resolution continues to function normally.

Current Status: Provider is aware of the problem and actively working on a remediation.

Next Update: We’ll post another status update as soon as we have more information or the issue is resolved.

Latest AEserver outages

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DNS Backend Migration - 6 months ago

Affecting Server - HOST9 - 8 months ago

UAE Zimbra #1 - almost 3 years ago

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