Outage in AEserver

Website Displaying "Misdirected Request" Message

Resolved Minor
July 25, 2025 - Started 6 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently aware of an issue affecting some websites where the following error message is displayed: "Misdirected Request — The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection." Our technical team is actively investigating the root cause and working on a resolution. We will continue to provide updates as we learn more. We appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/25/2025 09:38PM

Our team has deployed the patch from cPanel. The corrective changes have been applied, and all affected websites should now be loading normally.

If you are still experiencing issues, please clear your browser cache and try again, or contact our support team.

Thank you for your patience while we worked to resolve this.

IDENTIFIED 6 days ago - at 07/25/2025 08:17PM

cPanel has recently shipped Apache update (2.4.64), which introduced an SSL/TLS proxying regression (SNI conflicts) with Nginx (and probably other third-party proxy services).

The current version in the affected servers is 2.4.64-1
rpm -qa | grep ea-apache24
ea-apache24-2.4.64-1.el8.cloudlinux.x86_64

To rectify this, cPanel had republished patches 2.4.64-2 and 2.4.64-3 to fix it. The fix is being implemented at this moment.

INVESTIGATING 6 days ago - at 07/25/2025 06:47PM

We are currently aware of an issue affecting some websites where the following error message is displayed:

"Misdirected Request — The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection."

Our technical team is actively investigating the root cause and working on a resolution. We will continue to provide updates as we learn more.

We appreciate your patience and understanding.

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