Outage in AfterPay
Degraded performance - Afterpay Card
Resolved Minor
May 08, 2026 - Started 13 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
AfterPay experienced elevated decline rates for in-store card transactions across multiple regions (AU, NZ, US, CA) for 9.3 hours, affecting the In-Store API. The issue was resolved by advising customers to retry tapping their cards, with decline rates gradually returning to normal levels across all affected regions.
We are experiencing an elevated rate of Afterpay In-Store declined transactions.
Please request customers try tapping their Afterpay card again, as this may help the payment go through.
Components affected
AfterPay In-Store APILatest Updates ( sorted recent to last )
MONITORING
13 days ago - at 05/08/2026 06:37AM
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
IDENTIFIED
13 days ago - at 05/08/2026 05:37AM
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
IDENTIFIED
13 days ago - at 05/08/2026 04:17AM
We are experiencing an elevated rate of Afterpay In-Store declined transactions.
Please request customers try tapping their Afterpay card again, as this may help the payment go through.
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