Outage in AfterPay

In-App Support Chat Unavailable

Resolved Minor

July 20, 2026 - Started 13 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

**AfterPay In-App Support Chat Outage** AfterPay's in-app support chat experienced a 49-minute disruption affecting the Consumer Portal, during which chat responses were not displaying to users. Customers were redirected to phone and email support channels as an alternative. The incident was resolved within the same day.

We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.

Components affected

AfterPay Consumer Portal

Latest Updates ( sorted recent to last )

INVESTIGATING 13 days ago - at 07/20/2026 10:46PM

We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead.

US: 1 833 844 8095
Canada: 1 833 918 6111
Australia: https://www.afterpay.com/en-AU/submit-form
New Zealand: https://www.afterpay.com/en-NZ/submit-form

We apologize for the inconvenience and are working to resolve this as quickly as possible.

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