Outage in AfterShip

Aftership Shipping/Returns: Carrier VESYL Service Unstable [2025-07-09]

Resolved Minor

July 09, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently facing issues with one of our service: VESYL is unstable resulting in label generation failure. User's might see an error while generating the label: "Label Provider: We're sorry something went wrong. Please retry your request or contact support." We are currently investigating this.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/09/2025 02:21PM

The incident has been resolved now. Label are now being generated successfully.

MONITORING 10 months ago - at 07/09/2025 01:28PM

The carrier is currently recovering and labels are generating without any issues. We are still monitoring the status.

INVESTIGATING 10 months ago - at 07/09/2025 12:03PM

We are currently facing issues with one of our service: VESYL is unstable resulting in label generation failure. User's might see an error while generating the label:
"Label Provider: We're sorry something went wrong. Please retry your request or contact support."
We are currently investigating this.

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