Outage in AfterShip

Missing Return Label Action Button in Return Email Notifications

Resolved Major
August 22, 2025 - Started 2 months ago - Lasted 19 minutes
Official incident page

Incident Report

Return emails are currently not showing the usual download button for return labels. Labels are still being generated, and the team is working to restore the button display.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/22/2025 06:39PM

The service has been restored. Affected historical data will be restored by the end of the day today.

INVESTIGATING 2 months ago - at 08/22/2025 06:22PM

Return emails are currently not showing the usual download button for return labels. Labels are still being generated, and the team is working to restore the button display.

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