Outage in AfterShip

Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 AM UTC

Resolved Major
November 18, 2025 - Started about 8 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Due to Cloudflare outage, below AfterShip services were impacted: - Couriers Shipping System: royal-mail service unavailable. - AfterShip Help Centre page shows error - Email Marketing Newsletter redirection results in error

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/18/2025 03:46PM

Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.

MONITORING about 6 hours ago - at 11/18/2025 03:24PM

The Royal Mail service is currently being restored.
Most of the requests have been successfully processed and we are continuing to monitor the situation.

INVESTIGATING about 7 hours ago - at 11/18/2025 03:16PM

Cloudflare has implemented a fix and services are back to normal. AfterShip's impacted services - AfterShip Help Centre page and Email Marketing Newsletter redirection are working as intended are back to normal.

Couriers Shipping System: royal-mail service is still unavailable.

We will update as soon as Royal Mail services are back to normal

INVESTIGATING about 8 hours ago - at 11/18/2025 02:19PM

Due to Cloudflare outage, below AfterShip services were impacted:
- Couriers Shipping System: royal-mail service unavailable.
- AfterShip Help Centre page shows error
- Email Marketing Newsletter redirection results in error

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