AfterShip Outage History

AfterShip's USPS carrier integration became unavailable on April 19, 2026, starting at 3:26 AM UTC, affecting the Couriers Tracking System and preventing users from tracking USPS shipments. The service outage lasted 14 hours before being fully resolved and restored.

AfterShip experienced a major outage affecting the Royal Mail carrier integration that lasted 13.7 hours from April 15th at 8:00 PM UTC to April 16th at 5:00 AM UTC. During this time, the Royal Mail carrier service was completely unavailable to users. The incident was resolved on April 16th at approximately 5:50 AM.

AfterShip experienced a major incident with their Canada Post carrier integration that affected label generation functionality. The instability lasted approximately 5 minutes starting at 21:34 UTC on March 15, 2026. The issue was resolved within an hour of initial detection.

AfterShip experienced a major incident where DPD-UK carrier tracking became unstable, affecting the quality of package tracking through their Couriers Tracking System. The instability impacted users' ability to reliably track shipments handled by DPD-UK. The incident was resolved after 22.6 hours of service disruption.

AfterShip experienced increased Shopify 500 errors that caused delays in data synchronization and intermittent failures in order creation and updates. The incident lasted approximately 1 hour and 23 minutes from March 9, 2026 12:03 UTC to 13:26 UTC. The service has been fully restored and the incident resolved.

AfterShip's chat support system experienced an outage due to issues with their third-party provider Crisp, preventing customers from accessing live chat assistance. The company directed users to contact support via email for urgent queries during the disruption. The incident was resolved after 18 minutes of downtime.