AfterShip Outage History

AfterShip experienced instability with the PostNord carrier integration that affected their Couriers Tracking System for 6.3 hours starting at 19:45 UTC on May 10, 2026. The incident was classified as major and impacted tracking functionality for PostNord shipments. The issue was resolved at 22:00 UTC the same day.

The BRT Italy carrier integration in AfterShip's Couriers Tracking System experienced instability starting May 10, 2026 at 03:26 UTC, causing major service disruption. The incident affected tracking functionality for shipments using the BRT Italy carrier. The issue was resolved within approximately 4.3 hours.

The AfterShip carrier brt-it-parcelid experienced instability issues affecting the Couriers Tracking System for approximately 4.3 hours starting May 10, 2026 at 03:26 UTC. The incident was resolved within about 16 minutes of the initial report, with service restored by 03:42 UTC.

The DHL Parcel Spain (dhlparcel-es) carrier experienced instability issues affecting AfterShip's Couriers Tracking System for approximately 3 hours starting May 10, 2026 at 00:23 UTC. The incident impacted tracking functionality for shipments using this specific carrier. The service was restored and the incident was resolved after 3 hours of downtime.

AfterShip experienced a major incident where the Ninjavan carrier integration became unstable, affecting the Couriers Tracking System for 17.7 hours starting May 4, 2026 at 16:02 UTC. The incident was resolved on May 5, 2026 at 06:26 UTC after investigation and remediation efforts.

AfterShip's chat support system experienced an outage due to issues with their third-party provider Crisp, preventing customers from accessing live chat assistance. The company directed users to email support@aftership.com for urgent queries during the disruption. The incident was resolved after 18 minutes of downtime.

AfterShip experienced a major incident where the Parcel Force carrier integration became unstable, affecting the Couriers Tracking System. The instability prevented proper tracking functionality for shipments using Parcel Force as the carrier. The incident was resolved after 11.2 hours of service disruption.

AfterShip experienced a major incident where the topyou carrier became unstable, affecting the Couriers Tracking System. The instability impacted tracking functionality for shipments using the topyou carrier service. The incident was resolved after 16.9 hours of service disruption.

AfterShip's Couriers Tracking System experienced a major outage affecting the PostNord Logistics carrier integration, making PostNord tracking unavailable for users. The incident lasted approximately 59 hours, from April 24th at 10:00 AM UTC until resolution on April 27th. The issue was resolved after an extended investigation period.

AfterShip's FedEx carrier integration experienced a major outage where new shipping label requests were restricted for 20.7 hours, while legacy label generation remained functional. The incident was a continuation of a previous issue and required coordination with FedEx to restore full service. The service was fully resolved after FedEx responded and the integration was restored.