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AfterShip Outage History

Every past AfterShip outage tracked by IsDown, with detection times, duration, and resolution details.

There were 302 AfterShip outages since November 2017. The 64 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 15, 2026

April 2026: Carrier Royal mail [Slug:royal-mai] is currently unavailable. Start Time: 2026/04/15 @ 8:00 PM UTC - End Time: 2026/04/16 @ 5:00 AM UTC

Detected Apr 15, 2026 4:10 PM EDT · Resolved Apr 16, 2026 5:54 AM EDT · Duration about 14 hours

AfterShip experienced a major outage affecting the Royal Mail carrier integration that lasted 13.7 hours from April 15th at 8:00 PM UTC to April 16th at 5:00 AM UTC. During this time, the Royal Mail carrier service was completely unavailable to users. The incident was resolved on April 16th at approximately 5:50 AM.

Major March 15, 2026

March 2026: Canada Post carrier is unstable - Start Time - 2026/03/15 21:34 UTC

Detected Mar 15, 2026 10:23 PM EDT · Resolved Mar 15, 2026 10:28 PM EDT · Duration 5 minutes

AfterShip experienced a major incident with their Canada Post carrier integration that affected label generation functionality. The instability lasted approximately 5 minutes starting at 21:34 UTC on March 15, 2026. The issue was resolved within an hour of initial detection.

Major March 12, 2026

March 2026: DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC

Detected Mar 12, 2026 12:21 AM EDT · Resolved Mar 12, 2026 10:57 PM EDT · Duration about 23 hours

AfterShip experienced a major incident where DPD-UK carrier tracking became unstable, affecting the quality of package tracking through their Couriers Tracking System. The instability impacted users' ability to reliably track shipments handled by DPD-UK. The incident was resolved after 22.6 hours of service disruption.

Major March 9, 2026

March 2026: Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]

Detected Mar 9, 2026 8:39 AM EDT · Resolved Mar 9, 2026 9:41 AM EDT · Duration about 1 hour

AfterShip experienced increased Shopify 500 errors that caused delays in data synchronization and intermittent failures in order creation and updates. The incident lasted approximately 1 hour and 23 minutes from March 9, 2026 12:03 UTC to 13:26 UTC. The service has been fully restored and the incident resolved.

Minor March 2, 2026

March 2026: Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC

Detected Mar 2, 2026 9:31 AM EST · Resolved Mar 2, 2026 9:49 AM EST · Duration 18 minutes

AfterShip's chat support system experienced an outage due to issues with their third-party provider Crisp, preventing customers from accessing live chat assistance. The company directed users to contact support via email for urgent queries during the disruption. The incident was resolved after 18 minutes of downtime.