Outage in AgentSync

NIPR E-Commerce Issue

Resolved Minor
April 02, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our third-party provider, NIPR, has acknowledged an issue with an overnight process causing blank E-Commerce Reports to display in the Production environment. The transactions were processed, but fee collection has been delayed. Please refer to the AgentSync status page and NIPR’s official updates on their wiki for more information.
Components affected
AgentSync NIPR
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/02/2025 07:15PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/02/2025 04:31PM

Our third-party provider, NIPR, has acknowledged an issue with an overnight process causing blank E-Commerce Reports to display in the Production environment. The transactions were processed, but fee collection has been delayed.

Please refer to the AgentSync status page and NIPR’s official updates on their wiki for more information.

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