Outage in AgResearch eRI
File lock issues are causing issues wth accessing the S: drive
Resolved MajorIncident Report
We are investigating. A restart of the SMB service may be necessary. If required this will be disruptive to all M: and S: drive mounts
Components affected
AgResearch eRI Managed Storage ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 04/30/2026 09:18PM
No further file lock issues overnight. We have automated monitoring in place for capturing further events.
MONITORING
25 days ago - at 04/30/2026 05:19AM
The SMB and NFS services have now been restarted. All file locks have been cleared. The M: and S: drives are now available.
IDENTIFIED
25 days ago - at 04/30/2026 05:11AM
About to restart the services now
IDENTIFIED
25 days ago - at 04/30/2026 03:06AM
Despite our best efforts we have been unable to clear the file locks with an alternative method. So we will be restarting the SMB and NFS services after 5pm today. This will be disruptive to all M: and S: drive mounts, and any NFS mounts from the eRI storage cluster. The outage should be about 15mins then the drives can be remounted.
INVESTIGATING
25 days ago - at 04/30/2026 12:52AM
We are working with HPE and testing an alternative method to free the file locks without disrupting all the S: and M; drive mounts.
INVESTIGATING
25 days ago - at 04/29/2026 11:08PM
We are investigating. A restart of the SMB service may be necessary. If required this will be disruptive to all M: and S: drive mounts
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