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Outage in AI-Media

Issue with Ai-Live Lexi session in AU region

Resolved Minor
November 10, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with Ai-Live Lexi session in the AU region. Users are unable to commence Lexi during this time. Our team is working to identify the cause and will share updates shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/11/2025 02:12AM

We have seen successful connections return to Ai-Live LEXI from 10:45am AEST / 6:45pm EST in the AU region as services resume. If you encounter any persisting issues, please contact support.

MONITORING 3 months ago - at 11/11/2025 01:29AM

We have implemented a fix and seeing some improvement. We will continue to monitor

IDENTIFIED 3 months ago - at 11/10/2025 11:50PM

We have identified the potential issue and are now implementing a fix. Thank you for your patience as we test. We will update again shortly.

INVESTIGATING 3 months ago - at 11/10/2025 11:25PM

We are currently experiencing an issue with Ai-Live Lexi session in the AU region. Users are unable to commence Lexi during this time. Our team is working to identify the cause and will share updates shortly.

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