Brief LEXI Live Service Disruption

Date: November 7, 2025, approximately 7:00 PM - 7:03 PM ET Status: Resolved Summary: We experienced a brief service disruption to LEXI Live due to a sudden traffic spike. Some users experienced delayed connections or temporary disconnections. Impact: New transcription jobs experienced delays of up to 2-5 minutes in establishing connections Some active transcription sessions experienced brief disconnections (ranging from 48 seconds to 2+ minutes) Root Cause: A rapid spike in traffic exceeded our standard capacity, causing a temporary backlog while our autoscaling systems provisioned additional capacity. Resolution: Service automatically recovered as additional capacity came online. All systems returned to normal operations shortly after. Next Steps: We are implementing several improvements to our auto-scaling infrastructure. These include faster response times to traffic spikes and increased baseline capacity to better handle peak usage periods.