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Outage in AI-Media

Falcon US East Server - Degraded performance

Resolved Minor
January 08, 2026 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a potential issue impacting the connection and performance of the US East Falcon server. If you are experiencing any Falcon issues on US East, please create a new Falcon Instance and change the location from US East to US West while we investigate. Please reach out to support if you need assistance. Thank you.
Components affected
AI-Media Falcon

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/08/2026 04:07AM

US East has maintained normal service since the fix was deployed and we are marking this as resolved. We are continuing to monitor and ensuring robust solutions are in place to continue consistent performance. Please reach out to support if you encounter any issues. Thank you.

MONITORING 3 months ago - at 01/08/2026 01:16AM

A fix has been applied and we are seeing normal service resume on Falcon US East connections. We are continuing to monitor to confirm this is resolved.

INVESTIGATING 3 months ago - at 01/08/2026 12:12AM

We are currently investigating a potential issue impacting the connection and performance of the US East Falcon server. If you are experiencing any Falcon issues on US East, please create a new Falcon Instance and change the location from US East to US West while we investigate. Please reach out to support if you need assistance. Thank you.

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