Outage in Aiir

Issues updating Now Playing metadata

Resolved Minor

May 23, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience. PlayoutONE and Streaming customers are not affected.

Components affected

Aiir Customer Websites Aiir Mobile Apps

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/23/2025 04:54PM

Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.

MONITORING 10 months ago - at 05/23/2025 04:08PM

The issue processing metadata has now been resolved, and any missing tracks should shortly appear in your play history when they were broadcast. We're continuing to monitor for any further issues.

IDENTIFIED 10 months ago - at 05/23/2025 03:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 05/23/2025 03:51PM

We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience.

PlayoutONE and Streaming customers are not affected.

Latest Aiir outages

Issues accessing LiveMIC - about 1 month ago

LiveMIC Disruption - about 2 months ago

Audio generation - 2 months ago

Issues processing now playing metadata - 3 months ago

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