Outage in Aiir

Issues updating Now Playing metadata

Resolved Minor
May 23, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Need to monitor Aiir outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Aiir, and never miss an outage again.
Start Free Trial

Outage Details

We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience. PlayoutONE and Streaming customers are not affected.
Components affected
Aiir Customer Websites Aiir Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 05/23/2025 04:54PM

Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.

MONITORING 2 months ago - at 05/23/2025 04:08PM

The issue processing metadata has now been resolved, and any missing tracks should shortly appear in your play history when they were broadcast. We're continuing to monitor for any further issues.

IDENTIFIED 2 months ago - at 05/23/2025 03:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 05/23/2025 03:51PM

We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience.

PlayoutONE and Streaming customers are not affected.

Latest Aiir outages

Story Script Generation - about 2 months ago
Issus connecting to LiveMIC - 2 months ago
Disruption to streaming for UK listeners - 4 months ago
Disruption to streaming service - 9 months ago
Issues generating audio - 11 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook