Outage in Aiir

Issues putting front-end websites live or changing domains

Resolved Major

August 22, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where the non-www version of customer websites does not properly deploy. At the moment, putting a website live and updating DNS records accordingly will work fine for the www. version of a website, but not the root domain. While our team investigates this, we advise against making any changes to your website's domain or putting new websites live. Websites that were previously live are not affected. We will let you know as soon as this is resolved, and are sorry for any disruption this causes.

Components affected

Aiir Customer Websites

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/22/2025 09:11AM

The issue where newly deployed non-www websites were not loading correctly has been resolved. We will continue to monitor over the coming hours to ensure there are no further issues.

INVESTIGATING 7 months ago - at 08/22/2025 08:40AM

We are currently investigating an issue where the non-www version of customer websites does not properly deploy. At the moment, putting a website live and updating DNS records accordingly will work fine for the www. version of a website, but not the root domain.

While our team investigates this, we advise against making any changes to your website's domain or putting new websites live. Websites that were previously live are not affected. We will let you know as soon as this is resolved, and are sorry for any disruption this causes.

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