Outage in Air

Search Degradation

Resolved Minor
May 08, 2025 - Started 7 months ago - Lasted 41 minutes
Official incident page

Incident Report

We’re investigating delays in asset indexing that may cause uploads to temporarily disappear from boards, especially after refreshing or navigating away. Collaborators may also not see newly uploaded content. Assets are not lost and will appear once the backlog clears. We’ll share updates as we learn more.
Components affected
Air Web App

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/08/2025 03:51PM

Indexing delays have stabilized. Uploads are now processing successfully, and asset visibility should be back to normal. We’ve upgraded our search engine to prevent future issues. While we’re still monitoring for any residual errors, no user impact is expected at this time. Thanks for your patience.

INVESTIGATING 7 months ago - at 05/08/2025 03:15PM

We’re investigating delays in asset indexing that may cause uploads to temporarily disappear from boards, especially after refreshing or navigating away. Collaborators may also not see newly uploaded content. Assets are not lost and will appear once the backlog clears. We’ll share updates as we learn more.

Latest Air outages

AWS Outage Impacting Service - about 2 months ago
Air is not responsive - 3 months ago
Application Not Loading - 3 months ago

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