Outage in Airbnb
Issue creating Support Tickets via Partner Portal
Resolved MinorIncident Report
We are currently investigating an issue that is preventing some partners from creating Support Tickets.
For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager.
Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority
We are looking into the matter and will update you with the latest information as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 10/19/2025 11:41PM
This issue was resolved on Friday (October 17, 2025) around 10:00 PM UTC.
INVESTIGATING
3 days ago - at 10/17/2025 08:39AM
We are currently investigating an issue that is preventing some partners from creating Support Tickets.
For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager.
Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority
We are looking into the matter and will update you with the latest information as soon as possible.
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