Outage in Airbnb
Missing Webhooks and Messages API for New Booking Threads
Resolved MinorIncident Report
Summary AI Generated
Airbnb experienced an issue with webhooks and the Messages GET API that prevented partners from receiving webhook notifications for first messages in new booking threads and retrieving those messages via the API endpoint. The problem affected partners between February 24, 2026 5:26 PM PST and February 25, 2026 7:25 PM PST. Airbnb identified the root cause, deployed a mitigation, backfilled the impacted data, and fully restored message retrieval functionality by March 11, 2026.
We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.
Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.
We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.
Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 03/12/2026 01:49AM
This incident has been resolved.
You may now retrieve the messages via the GET /v2/threads/{thread_id}/messages endpoint.
If you require further assistance, please do not hesitate to reach out via the Support Portal.
MONITORING
25 days ago - at 03/02/2026 02:47PM
We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.
Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.
We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.
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