Outage in Aircall
Calls Not Logging to Integrations
Resolved Minor
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Outage Details
We are currently investigating an issue where calls are not logging to connected integrations.
Components affected
Aircall IntegrationsLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 05/14/2024 04:03PM
Inbound call logging to integrations has been restored and is operating normally. The Aircall team is currently working to restore the call logs that were affected since the incident began.
MONITORING
over 1 year ago - at 05/14/2024 03:47PM
We have identified the issue where inbound calls are not logging to connected integrations. (These included, but were not limited to Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and Pipedrive integrations.) We are seeing recovery from this incident and customers should now see calls logging to their integrations normally.
We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
over 1 year ago - at 05/14/2024 03:31PM
We are currently investigating an issue where calls are not logging to connected integrations.
Latest Aircall outages
Contacts component is not working properly - 14 days ago
Aircall app temporarily unavailable - 19 days ago
Users Stuck in Calls, Cannot Place Outbound Calls - 25 days ago
Login issues for SSO customers - about 1 month ago
Analytics not displaying data - about 1 month ago
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