Outage in Aircall

Calls Not Logging to Integrations

Resolved Minor

May 14, 2024 - Started almost 2 years ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating an issue where calls are not logging to connected integrations.

Components affected

Aircall Integrations

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/14/2024 04:03PM

Inbound call logging to integrations has been restored and is operating normally. The Aircall team is currently working to restore the call logs that were affected since the incident began.

MONITORING almost 2 years ago - at 05/14/2024 03:47PM

We have identified the issue where inbound calls are not logging to connected integrations. (These included, but were not limited to Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and Pipedrive integrations.) We are seeing recovery from this incident and customers should now see calls logging to their integrations normally.

We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 05/14/2024 03:31PM

We are currently investigating an issue where calls are not logging to connected integrations.

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