Outage in Aircall
Issue with multiple symptoms on the Aircall app
Resolved Minor
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Outage Details
Components affected
Aircall AppsLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results
We are investigating an issue with the Aircall app presenting the following symptoms:
Agents are unable to put callers on hold or mute.
Agents are unable to transfer calls.
Mandatory call tagging is not appearing.
The keypad is not displaying.
The Aircall app is not displaying in-call action options.
We have identified the issue and are already working on a fix.
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