Outage in Aircall

Aircall Workspace Displays "500: Internal Server Error"

Resolved Major
January 22, 2025 - Started 8 days ago - Lasted 30 minutes
Official incident page

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Outage Details

We are currently investigating an issue where the Aircall Workspace is displaying a “500: Internal Server Error” message, preventing users from signing in. As a temporary workaround, please use the Aircall Desktop app or visit phone.aircall.io to make or receive calls. Our team is actively working to resolve this issue as quickly as possible. We will provide updates here as soon as they become available.
Components affected
Aircall Apps
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/22/2025 06:48PM

The issue causing the Aircall Workspace app to display a “500: Internal Server Error” message has been fully resolved.

Users should now be able to sign in and use the platform without any issues.

If you experience any further problems, please don’t hesitate to contact our support team.

MONITORING 8 days ago - at 01/22/2025 06:43PM

A fix has been implemented for the issue causing the Aircall Workspace app to display a “500: Internal Server Error” message, and users should now be able to sign in and use the app normally.

We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.

INVESTIGATING 8 days ago - at 01/22/2025 06:22PM

We are currently investigating an issue where the Aircall Workspace is displaying a “500: Internal Server Error” message, preventing users from signing in.

As a temporary workaround, please use the Aircall Desktop app or visit phone.aircall.io to make or receive calls.

Our team is actively working to resolve this issue as quickly as possible. We will provide updates here as soon as they become available.

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