Outage in Aircall

Some users unable to receive calls

Resolved Minor
February 27, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue with a subset of users unable to receive calls.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/27/2025 02:20PM

We have implemented a fix for the issue that caused some users to be unable to receive calls. At this time, services are operating as expected, and we are closely monitoring to ensure continued stability.

If you continue to experience any issues, please reach out to our support team.

MONITORING about 2 months ago - at 02/27/2025 10:56AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/27/2025 10:12AM

This issue has been identified and we are working on a fix.

INVESTIGATING about 2 months ago - at 02/27/2025 09:19AM

We are currently investigating an issue with a subset of users unable to receive calls.

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